1. Complainers in the Office: 3 Ways to Deal With Them

    Complainers in the Office: 3 Ways to Deal With Them

    Do you hate it when people complain? It turns out there's a good reason: Listening to too much complaining is bad for your brain in multiple ways, according to Trevor Blake, a serial entrepreneur and author of Three Simple Steps: A Map to Success in Business and Life. In the book, he describes how neuroscientists have learned to measure brain activity when faced with various stimuli, including a long gripe session.
    "The brain works more like a muscle than we thought," Blake says. "So if you're pinned in a corner for too long listening to someone being negative, you're more likely to behave that way as well."

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  5. Quotes

    1. The brain works more like a muscle than we thought.
    2. There's a big difference between bringing your attention to something that's awry and a complaint.
    3. Try to get the person who's complaining to take responsibility for a solution.
    4. He was having difficulty handling the hostility of the crowd.
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