1. 6 Helpful Tips to Address Unhappy Customers

    6 Helpful Tips to Address Unhappy Customers

    It’s the moment you dread. The phone call you don’t want to pick up. The review you’re scared to address. 

    Responding to unhappy customers seems like a chore. It can be overwhelming and humiliating when the customer is shouting at you from the other end of the line. 

    The good news is there are steps you can take to address those bitter customers. Here’s a list of how to get through the phone call gracefully, without sobbing afterward. 

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